Refund policy
Return & Refund Policy
Cancellation
We allow order cancellations only before the product is shipped or enters production. Upon cancellation, you will receive a full refund. Please note that once the product has been shipped, cancellations will not be honored.
General Returns and Refunds
Upon receipt of your order, if you are dissatisfied with your color selection, you may request a return, refund, or replacement by contacting our customer service within 10 days. Please be advised that shipping, freight, and service charges (if applicable) are non-refundable. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
In certain circumstances, only partial refunds may be issued. Any returned item that is not in its original condition, damaged, or missing for reasons not attributable to us will not qualify for a full refund.
If your return request is approved, we will email you the shipping address. You will be responsible for covering the return shipping costs.
Color Difference Returns
In the event of color discrepancies, we offer a 7-day return window. To initiate the return process, please contact us at service@winwaywrap.com to obtain the return address. Returns will be sent to our USA warehouse. Rest assured that the shipping charges are typically reasonable.
Defects and Warranty
We provide a limited warranty for production defects as outlined in the product's technical specifications. We will replace items only if they are defective or damaged during transit. Our warranty return policy is valid for 30 days from the date of purchase. Unfortunately, refunds or exchanges will not be available after this 30-day period has elapsed.
To request a return under warranty, please contact service@winwaywrap.com and provide detailed information about the issue, including photos or videos, and your order number. If your claim is approved, we will issue a full refund or replace the product at no additional cost to you (shipping expenses covered).
Return Process
Once we receive your return request, it will be processed within 1 - 3 business days. You will receive a refund or replacement of the vinyl wraps within 1 - 3 business days after we have received and inspected the returned parcel.
Please contact your local post office to confirm the actual return shipping fees. We recommend using the most affordable registered airmail service available. The delivery address for returns will be provided via email after you submit your return application. Remember, for a return to be eligible, the item must be unused, in its original condition, and in the original packaging.
Late or Missing Refunds
Upon receipt and inspection of your returned item, we will send you an email confirmation. You will also be notified of the approval or rejection of your refund request. If approved, the refund will be processed, and the credit will be automatically applied to your credit card or original payment method within 1 - 3 business days after we receive the parcel.
If you have not received your refund, first check your bank account. If it's still not there, contact your credit card company, as it may take some time for the refund to be posted. If needed, also reach out to your bank, as there can be processing delays. If, after taking these steps, you still have not received your refund, please contact us at service@winwaywrap.com.
Additional Notes
Custom-ordered or personalized items are not eligible for the 30-day refund policy.
If the return is due to consumer preference, the consumer is responsible for the return shipping fees, which will vary based on the shipping carrier you choose.
If the item received is damaged or incorrect due to our error, you will not be required to pay the return shipping fees.