Shipping policy
Shipping Policy
Order Process
Thank you for ordering from winwaywrap.com. After completing your order, you will receive an order confirmation email. Please double-check the products, specifications, and shipping address. Note: We cannot ship to PO BOX addresses.
Once we confirm your order details, tracking numbers for in-stock items will be provided within 1–3 business days. You may track your order independently or contact us for assistance.
Handling Times
In-stock products: Processed and shipped within 1–2 business days.
Manufactured products: Typically shipped within 3–5 business days.
Custom orders: Typically shipped within 3–7 business days.
Order Tracking
Most products are shipped via FedEx, UPS, or DHL (based on size), with large items delivered by private freight. When your order ships, tracking details will be emailed to you.
Shipping Times
DHL/UPS/FedEx Express: 1–7 business days.
Delivery Regions & Rates
|
Carrier |
Product Type |
Region |
Delivery Time |
Shipping Charge |
|
FedEx & UPS |
CA & VT Warehouse Rolls |
USA |
1–3 business days |
Free |
|
FedEx & UPS |
Rolls & Cut-to-Order |
Worldwide |
3–7 business days |
Free |
|
Yunexpress |
A4 Samples |
Worldwide |
10–15 business days |
Free |
Exclusions: We do not offer delivery to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, US Virgin Islands, Ukraine, or India.
Where's My Order?
Once tracking details are provided, your order has been processed and shipped from our warehouse. Tracking information typically appears in the carrier’s database within 48 hours, updating as the package is scanned en route.
For delivery issues, contact us for assistance.
Taxes & Duties
You are responsible for all import taxes and duties imposed by customs. While many countries exempt private items below a certain value from duties, you may be required to pay taxes upon delivery. We recommend verifying local regulations before ordering. WINWAYWRAP cannot provide advice on tax rates or customs charges.
If you refuse delivery due to taxes/duties, you assume all costs for returning the item to us.
Damaged or Lost Packages
In the event of damage or loss, contact us immediately for a replacement order.
Cancellations
Before Payment
Unpaid orders do not require cancellation—we will not process them until payment is received. If an order remains unpaid for over a week, it cannot be reactivated due to potential price or currency changes. Please submit a new order.
After Payment
If you need to cancel a paid order, contact our Customer Service Department promptly.
Order Hold: If unsure about changes, request a hold to suspend packaging while you decide.
Dispatched Packages: Once shipped, orders cannot be canceled or modified.
Adding Products: Instead of canceling, contact us to update your order—additional fees are typically waived.
Generally, orders in processing may still be changed or canceled. You may request a refund or apply payment as credit for future orders.
For cancellation issues, contact us at:
Email: service@winwaywrap.com